Terms & Conditions | hck plumbing
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HCK Plumbing & Heating Ltd - Terms & Conditions

1. Introduction These Terms & Conditions apply to all services provided by HCK Plumbing & Heating Ltd ("HCK," "we," "us," or "our"). By engaging our services, you agree to these terms.

2. Services HCK Plumbing & Heating Ltd provides plumbing and heating services, including but not limited to installations, repairs, and maintenance. We will carry out all work in a professional manner and to the best of our ability.

3. Quotations & Pricing

  • All quotations are valid for 30 days from the date of issue.

  • Prices may vary if additional work is required that was not initially quoted.

  • Any changes to the scope of work may result in additional charges.

4. Payment Terms

  • Payment is due upon completion of the work unless otherwise agreed.

  • Deposits may be required for larger projects.

  • Late payments may incur additional fees or interest charges.

5. Cancellations & Rescheduling

  • Customers must provide at least 48 hours' notice for cancellations or rescheduling.

  • Failure to provide adequate notice may result in a cancellation fee.

6. Warranties & Liability

  • We offer a warranty on workmanship for a specified period, depending on the type of service provided.

  • Manufacturer warranties apply to parts and materials supplied.

  • We are not responsible for pre-existing issues, third-party work, or unforeseen complications that may arise during the service.

7. Access & Customer Responsibilities

  • The customer must provide safe access to the premises for the work to be completed.

  • Customers are responsible for ensuring that the work area is clear and that all necessary permissions have been obtained.

8. Health & Safety

  • We adhere to all relevant health and safety regulations.

  • If a job presents a risk to health and safety, we reserve the right to stop work until the issue is resolved.

9. Complaints & Disputes

  • If you have a complaint, please contact us as soon as possible to allow us to address the issue.

  • We will attempt to resolve any disputes in good faith. If necessary, legal action may be taken.

10. Governing Law These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled in the appropriate legal jurisdiction.

For further information, please contact us at hckplumbing@gmail.com.

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